Agenda - day 1

01. Overview to different types of process automation technologies (RPA, ML, A.I., chatbots, intelligent OCR, BPM and others)

02. Real examples of implementations in different areas (Finance, HR, IT, Procurement, Sales, Operations, Client Services, etc.)

03. Overview of process automation market (tools maturity and comparison)

04. Selecting tools tailored to your specific needs

05. Differences between assisted and non-assisted robot (front-end automation VS back-end)

06. Which processes are good candidates for automation?

07. Preparation of processes (how to combine continuous improvement with automation projects)

08. Business case calculation (calculator template included)

Agenda - day 2

01. The benefits and risks associated with the implementation of process automation technologies

02. Implementation models (in-house, outsource, hybrid)

03. How to build automation center of excellence

04. Roles and responsibilities in automation projects

05. Management of stakeholder needs (senior management, it staff, employees, clients, external companies)

06. How to combine RPA with intelligent OCR engines, machine learning and AI?

07. Methodology of automation projects (meaningful documentation, project phases, testing, maintenance)

08. Building long-term implementation strategy for RPA

09. Most common pitfalls during automation projects and how to avoid them

Trainer - Dominik Jaskulski

Dominik Jaskulski has worked as analyst, project leader and people manager for many polish and international organizations. He has been building global structures (Mexico, Manila, Krakow), setting up group-wide Automation Centers of Excellence and supported several global restructuring and transformation programs. Currently developing his business at Office Samurai – a company that support corporate clients in process improvement and automation. He holds diplomas in economics, finance, lean management and data mining. Dominik has experience in leading projects in finance , HR, banking, IT and NGO. As a fan of agile and lean philosophies, he tries to combine them both in daily work.

Trainer - Andrzej Kinastowski

Andrzej Kinastowski has been assisting various SSCs and BPOs in improving their delivery in areas of Process Excellence, automation, robotics, analytics, leadership and strategy for the last 10 years. Analyst and programmer. He’s a Lean in Office practitioner, big fan of Kaizen thinking. Believes that best processes and projects come from engaged leadership and empowerment of all employees. Certified Lean Six Sigma Black Belt, experienced trainer. Lecturer on the University of Economics in Wrocław and School of Computer Science and Economics of Krakow. Co founder of Service Process Improvement Network association. Co author of "Office Samurai implementing Lean in the office".

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