Low-level experiments or basic scripts are easy, so that’s not what we focus on. We work with global enterprises on large-scale transformation, where AI is applied to fix real operational problems, not just test ideas. The goal is simple: reduce costs and increase productivity.
For enterprise clients, simply “using AI” is not enough. Solutions must fit into existing architecture, scale reliably, and meet strict security requirements. To speed up time to value, we offer pre-built, production-ready solutions, including AI document processing workflows and service AI assistants that improve both customer and internal support efficiency. To top it up, we help customers implement end-to-end AI orchestration solutions like UiPath Maestro and n8n
We assist your organisation in the AI transformation journey through several key areas:
AI Agent Orchestration
We design and orchestrate AI agents that operate across your systems, not just in chat windows. Using platforms like UiPath Maestro and UiPath Agent Builder, we connect AI directly to workflows, data, and decisions.
UiPath Agent Builder allows us to create agents that understand context, work with your data, and perform multi-step tasks. These agents retrieve information, make decisions based on rules, and execute actions across systems.
UiPath Maestro brings control and structure. It orchestrates how agents, systems, and people work together. You define the flow, set guardrails, and decide where human approval is required. This ensures reliability, compliance, and full visibility over what AI is doing.
It’s a controlled, production-ready setup where AI actually works inside your business, not next to it.
AI Agent Orchestration
We design and orchestrate AI agents that operate across your systems, not just in chat windows. Using platforms like UiPath Maestro and UiPath Agent Builder, we connect AI directly to workflows, data, and decisions.
UiPath Agent Builder allows us to create agents that understand context, work with your data, and perform multi-step tasks. These agents retrieve information, make decisions based on rules, and execute actions across systems.
UiPath Maestro brings control and structure. It orchestrates how agents, systems, and people work together. You define the flow, set guardrails, and decide where human approval is required. This ensures reliability, compliance, and full visibility over what AI is doing.
It’s a controlled, production-ready setup where AI actually works inside your business, not next to it.
AI Discovery
The biggest mistake in AI? Starting without knowing where it will pay off.
Our two-day AI Discovery workshop (€10,000) is designed to fix that. We analyze your processes, identify high-impact use cases, and build a clear roadmap for implementation.
You end the workshops with:
AI Assistants
AI assistants help employees handle daily work faster and with fewer errors. They operate directly inside your tools (like MS Teams), not as separate apps people forget to use.
These assistants combine access to your internal knowledge with the ability to understand context. They help draft emails, summarize cases, retrieve data, prepare responses, and guide next steps based on your processes.
They act like a well-trained colleague who knows where to look and what to do.
What can you expect from them?
Because they are grounded in your data and connected to your environment, they stay accurate, controlled, and aligned with how your business operates.
Intelligent Document Processing
Intelligent Document Processing (IDP) automates how your organization handles invoices, contracts, forms, and other document-heavy workflows. Instead of manual reading, copying, and checking, AI classifies documents, extracts key data, and validates it against business rules.
But technology alone is not enough. The real challenge is choosing the right use cases and making sure the solution works in your environment. That’s where Office Samurai comes in.
It starts with identifying where IDP will actually deliver ROI. Then we design and implement solutions, integrate them with your systems, and ensure they run reliably in production. As your needs grow, we help scale and maintain the solution, while training your teams to take control.
The result? Faster processing, fewer errors, and data that is immediately usable across your systems.
AI Mailbox Automation
We’ve evolved beyond traditional Machine Learning tools. By leveraging Generative AI (GenAI), we transform unstructured chaos – like emails and service requests – into actionable data. Our solution bypasses the lengthy training periods of legacy systems, delivering human-level understanding at machine speed.
Key features:
Our deliverables include:
AI Process Intelligence
Process Intelligence shows how work actually happens across your organization by capturing user activity and turning it into structured, data-backed process views.
It replaces assumptions with facts, giving you a clear picture of tasks, variations, and bottlenecks based on real execution. In simple terms, it’s a reliable baseline of how your operations run.
That’s exactly why it plays a key role in AI programs:
AI Ticket Automation
We implement AI-driven ticket automation that handles incoming service requests end-to-end.
AI Agents classify incoming requests in ticketing systems, understand intent, extract key information, and prioritize them based on urgency and business rules.
From there, the system can suggest resolutions or execute them automatically in low-risk scenarios. It pulls context from previous tickets, knowledge bases, or user history, so responses are accurate and consistent.
For more complex or sensitive cases, humans stay in control. AI prepares the work, gathers the data, and proposes the next step, while final decisions remain with your team.
The result?
Make the first step towards improving your business processes. Type in your email – we will contact you in 1 business day.
You move faster because you start from experience, not from scratch. Instead of testing ideas, you apply solutions across tools and platforms that have already been proven in hundreds of implementations:
Stopping at concepts or workshops would be taking the easy way out. The real work starts when we follow them to the implementation, development, and maintenance. Our experience comes from over 500 automation projects, which means we know what works, what fails, and how to avoid common pitfalls.
Real AI experience, no PowerPoint slides
Stopping at concepts or workshops would be taking the easy way out. The real work starts when we follow them to the implementation, development, and maintenance. Our experience comes from over 500 automation projects, which means we know what works, what fails, and how to avoid common pitfalls.
As UiPath Diamond Partners, we work with proven, secure platforms that meet enterprise standards. Everything we deliver is designed to fit into your architecture, respect your security policies, and operate reliably at scale.
Enterprise-grade solutions
As UiPath Diamond Partners, we work with proven, secure platforms that meet enterprise standards. Everything we deliver is designed to fit into your architecture, respect your security policies, and operate reliably at scale.
Market research doesn’t lie: MIT report on AI showed that working with an external provider like Office Samurai doubles your chances of project success, avoids trial and error, reduces risk, and moves faster with a structured approach.
2x greater chance of success
Market research doesn’t lie: MIT report on AI showed that working with an external provider like Office Samurai doubles your chances of project success, avoids trial and error, reduces risk, and moves faster with a structured approach.
We bring ready-made components, proven patterns, and reusable solutions like AI ticket automation or productivity tools, so you can move faster and deliver results sooner.
Pre-built components & know-how
We bring ready-made components, proven patterns, and reusable solutions like AI ticket automation or productivity tools, so you can move faster and deliver results sooner.
Let us try to resolve your doubts. Explore this section with common inquiries on AI Solutions.
We are model-agnostic. We can connect to any LLM provider approved by your organization, ensuring the technology fits your specific needs. Our team has experience with all popuar solutions (OpenAI GPT, Azure AI Foundry, Google Gemini, Anthropic Claude, open-source models, etc.).
Our approach respects enterprise security by design. We can adapt to your data residency requirements, offering on-premise, hybrid, or region-specific cloud solutions.
It depends on scope, but we don’t spend months in analysis. With a clear use case, first results can be delivered in weeks, not quarters. Larger transformations are phased, so you see value early and scale from there.
Yes! Is there another option? Enterprise integration is a standard part of delivery. AI agents and automation connect to your systems through APIs, workflows, and orchestration layers, so they operate within your environment, not outside it.
We ground AI in your data, processes, and rules. On top of that, we implement Human-in-the-Loop or Human-on-the-Loop controls where needed. AI prepares and executes, but critical decisions stay under control.
Yes. We support, optimize, and scale solutions after go-live. At the same time, we train your teams so you can take ownership and avoid dependency.
Yes. We typically start with high-impact use cases, prove value quickly, and expand from there. The architecture is designed to scale from day one.
No. It removes repetitive work. Your teams spend less time on manual tasks and more on decision-making and problem-solving. Very often, employees can be assigned to tasks and processes for which there was “not enough time” earlier.
No. We can deliver everything end-to-end. If you already have a team, we work alongside them. If not, we build the capability with you over time.
More than 80 enterprise organisations across EMEA and North America have shifted from “guessing” to “knowing”. One-off projects are not the point. We build long-term partnerships with customers who treat automation and operational excellence as a strategic priority, not a side initiative.
I have worked with Office Samurai on many projects during my time at Amer Sports and now at Atomic. They always deliver high-quality results that meet our expectations.
The team is very flexible and adapts well to our needs. We have collaborated on robotic process automation, SOX compliance, process mapping, and other important projects. Each time, they bring new and creative ideas to the table. Office Samurai’s proactive approach and deep expertise are crucial to our success. They are not just service providers but true partners invested in our success. They anticipate challenges and provide effective solutions.
Their consistent performance and dedication make them an invaluable asset to our team.
Working with Office Samurai has been fantastic. An external partner can implement on your behalf, bringing a wealth of experience. They can also be proactive, offering new ideas, suggesting new technologies and finding ways to address problems we can’t. While we were training the robot for the warehouse team, we had different people involved, all of whom had a slightly different approach. This confused the robot. Office Samurai was able to provide best practice guidance and train the robot to get better accuracy and outcomes.
Together, we’re a powerful force, getting great results and enjoying the work. We receive ideas for automations from colleagues, do an initial exploration and then ask Office Samurai to suggest how they’d make it work efficiently
Sappi Kraków CoPE has been collaborating with Office Samurai since 2021, and we are extremely pleased with the partnership. Office Samurai has played a crucial role in enhancing our Robotic Process Automation (RPA) capabilities. Their expertise in UiPath software was instrumental in helping our RPA team gain fundamental knowledge, set up the UiPath environment, and establish best practices. This foundational support led to the rapid development of several easy-to-medium complexity automations that have significantly benefited Sappi Europe.
We are delighted to work with the highly skilled team of developers at Office Samurai. Their knowledge, professionalism, and dedication have been key to our success in automation. We look forward to continuing our fruitful collaboration with them.
It is with great pleasure that I recommend Office Samurai, with whom we have been collaborating at InPost since 2021 in the field of process automation.
Office Samurai is a team of exceptional professionals who thoroughly understand both business and technological needs. Their expert knowledge and innovative approach have enabled us to successfully automate key processes, resulting in a significant improvement in operational efficiency and cost reduction. Their expertise in the latest UiPath products is effectively utilized in our joint projects.
If Office Samurai were superheroes, their superpower would be lightning-fast process automation! I highly recommend Office Samurai as a reliable partner in the field of process automation.
Ask a question or just say hello – we’ll get back to you within a day. It’s quick, it’s free, and it might save you a lot of trouble. During a short call (online/phone), we’ll discuss how we can help solve your challenges. We’ll guide you to the best of our knowledge, even if it means we can’t offer you our services.
