Upgrade your business with AI-powered automation services

No business has everything fully “figured out”, especially in the constantly evolving AI landscape. Our services are designed to give enterprise clients comprehensive solutions for process optimization, including AI-driven components. We can help with Intelligent Document Processing, communication analysis and AI assistants, all paired with classical automation like RPA. You also get support at every phase, regardless where you are on your automation journey.

Improvement delivered in every service package

Our services are designed to add value to every aspect of your automation program. We believe that without a clear understanding of the problem, even the best-designed applications might be useless. That’s why always start with analyzing your situation, defining goals, and selecting the right tools: with a hammer in hand, like AI, everything might look like a nail. As vendor-neutral experts, we objectively recommend the best solutions for your actual needs.

Our team, skilled in process analysis and lean management, combines automation with process redesign to ensure your processes become optimal, not just wrapped in high-tech. We’re here to deliver complete projects, maintenance, and automation services whenever you need, while also building knowledge within your organization. All of this is available in our flexible, “pick-what-you-need” services portfolio below.

Clean-cut services delivery

Experience precision and impact, delivered your way. Choose from a comprehensive suite of AI, RPA and business process improvement solutions, where you can pick exactly what fits your immediate needs or take care of the entire automation program in one go, with one trusted partner.

AI Starter Kit

The AI Starter Kit offers a clear pathway for integrating AI where it will provide practical benefits to your organization. We begin with an in-depth assessment to identify high-value AI use cases across key areas. Through a mix of workshops, practical best practices, and our experience with AI implementations in large enterprises, we help define specific challenges and potential applications.

The service covers the selection and design of suitable AI solutions that are already being successfully applied by leading organizations. We will support you on all stages, from research, Proof of Concept (PoC) all the way to production-grade implementation.

The end deliverable is a comprehensive AI roadmap – complete with specific, actionable projects you can pursue independently or in partnership with us. Rather than offering generic advice, we present a detailed strategy and concrete next steps to integrate AI effectively into your business.

Intelligent automation project delivery

We combine high-quality, “traditional” RPA with AI-driven technologies like Intelligent Document Processing (IDP), Communications Mining (Natural Language Processing), generative AI and Machine Learning. We focus on reliability of proven solutions applied by leading organizations.

Our approach covers:

Finding high-value AI use cases
Comprehensive RPA-AI project design and delivery
Integration of IDP, Communications Mining, and AI into existing solutions
Quality assurance through testing and best practices
Ongoing support and maintenance

Intelligent Document Processing

Intelligent Document Processing (IDP) automates the classification, extraction, and analysis of data from various document types, transforming unstructured information into usable, structured data. Our IDP services cover the full lifecycle – from identifying use cases to ongoing support:

Finding use cases and calculating business cases
Solution design and implementation
Consulting and maintaining existing solutions
Providing licenses and support
Training business users and client-side developers

We specialize in UiPath’s Document Understanding but also work with solutions like BluePrism Decipher, Abbyy FlexiCapture, and Rossum.

Communications Mining

Communications Mining, primarily using UiPath’s product, utilizes Natural Language Processing (NLP), machine learning, and generative AI to classify and extract critical information from unstructured communications like emails, tickets or chats. Key features include:

Classification – identifying any process-related or general categories
Named Entity Recognition (NER), which finds and categorizes important elements, like numbers, dates, products, etc. within unstructured text
Sentiment, tone and quality of service analysis
Comprehensive data analytics and reporting

Our deliverables include:

Identifying use cases and calculating business cases
Proof of Concept (PoC) projects to demonstrate value
Solution design, implementation, and integration
Consulting, training, and ongoing support
Reusable plug-and-play code, ready for rapid deployment

As early adopters and experts in Communications Mining, we offer customizable components that can extend beyond standard capabilities, incorporating classic RPA, generative AI, and Intelligent Document Processing (IDP) for end-to-end automation of communications and attachments.

Process Intelligence (task mining)

Process Intelligence technologies provide in-depth insights into how your digital processes truly operate. Task mining tools capture and analyze user activities, identifying hidden inefficiencies and uncovering high-value automation opportunities.

We can help you with:

End-to-end onboarding and implementation of a chosen platform
Experience-based insights into process performance and improvement opportunities
Reporting on process inefficiencies and automation potential
Integration with RPA, AI, and methodologies like Lean or Six Sigma for targeted process optimization
Continuous monitoring and maintenance

Such an approach ensures that you’re not just acquiring a tool, but benefiting from a deep expertise to translate its use into tangible results.

SAP automation

For enterprises running on SAP ECC or S/4HANA, we bring automation solutions that align directly with SAP’s modules and transactions, typical processes, and specific strengths. Thanks to numerous automation projects, we understand the nuances of SAP and can help you avoid common pitfalls. Additionally, our solutions leverage the strong collaboration between UiPath and SAP, combining robust automation capabilities with SAP’s core functionalities.

Test automation

You can benefit from our test automation services that bring integrations between UiPath Test Manager and platforms like Jira or Azure DevOps. With extensive experience in the UiPath Test Suite, we can handle RPA-based testing of any application, from web apps to in-depth SAP workflows, ensuring monitoring and quality across your systems within a single, integrated framework.

AI & Automation

AI Starter Kit

Intelligent automation project delivery

Our approach covers:

Finding high-value AI use cases
Comprehensive RPA-AI project design and delivery
Integration of IDP, Communications Mining, and AI into existing solutions
Quality assurance through testing and best practices
Ongoing support and maintenance

Intelligent Document Processing

Finding use cases and calculating business cases
Solution design and implementation
Consulting and maintaining existing solutions
Providing licenses and support
Training business users and client-side developers

We specialize in UiPath’s Document Understanding but also work with solutions like BluePrism Decipher, Abbyy FlexiCapture, and Rossum.

Communications Mining

Classification – identifying any process-related or general categories
Named Entity Recognition (NER), which finds and categorizes important elements, like numbers, dates, products, etc. within unstructured text
Sentiment, tone and quality of service analysis
Comprehensive data analytics and reporting

Our deliverables include:

Identifying use cases and calculating business cases
Proof of Concept (PoC) projects to demonstrate value
Solution design, implementation, and integration
Consulting, training, and ongoing support
Reusable plug-and-play code, ready for rapid deployment

Communications Mining

Classification – identifying any process-related or general categories
Named Entity Recognition (NER), which finds and categorizes important elements, like numbers, dates, products, etc. within unstructured text
Sentiment, tone and quality of service analysis
Comprehensive data analytics and reporting

Our deliverables include:

Identifying use cases and calculating business cases
Proof of Concept (PoC) projects to demonstrate value
Solution design, implementation, and integration
Consulting, training, and ongoing support
Reusable plug-and-play code, ready for rapid deployment

SAP automation

Test automation

Process Discovery

Our Process Discovery service is designed to uncover the automation and improvement potential within your organization. We assess processes to determine the best-fit tools and technologies, like RPA, AI, Lean or custom-built solutions, and calculate the ROI to prioritize impactful projects. Our Process Discovery helps senior managers gain a comprehensive understanding of internal processes and workload distribution.

This service is available as a full project spanning several weeks, a 1-3 day workshop (on-premise if needed), or ad hoc consulting for single-case assessments (deep-dive).

Deliverables include:

Process Assessment File: key process metrics and information (Excel)
Pipeline of projects: prioritized list of automation/improvement projects (Excel + PowerPoint)
PowerBI dashboard: optional data visualization
Pain Points list: identified process issues with actionable insights (Excel)
Meeting recordings: optional recordings for reference (MP4 files)

Our approach is grounded in live process observation and close collaboration with your business teams – not generic surveys or broad industry benchmarks. Unlike many consultancies that rely solely on benchmarking, we “look under the hood” to understand your processes firsthand.

Business process mapping and redesign

We support organizations in optimizing workflows through detailed mapping and redesign from single processes to entire operational areas. We offer two approaches:

Ad hoc, focused redesign for individual processes that may not yet be ready for automation but can benefit from mapping or immediate improvements
Comprehensive area-based assessment covering multiple processes within a department or function.

Our analysts bring a blend of automation expertise, process knowledge, and adherence to industry standards, including BPMN 2.0 notation. We work flexibly with a range of tools, including Adonis, Lucid, Visio, Hopex, and Miro and can adapt to the platforms you already use.

Process analysis

Process Discovery

This service is available as a full project spanning several weeks, a 1-3 day workshop (on-premise if needed), or ad hoc consulting for single-case assessments (deep-dive).

Deliverables include:

Process Assessment File: key process metrics and information (Excel)
Pipeline of projects: prioritized list of automation/improvement projects (Excel + PowerPoint)
PowerBI dashboard: optional data visualization
Pain Points list: identified process issues with actionable insights (Excel)
Meeting recordings: optional recordings for reference (MP4 files)

Business process mapping and redesign

We support organizations in optimizing workflows through detailed mapping and redesign from single processes to entire operational areas. We offer two approaches:

Ad hoc, focused redesign for individual processes that may not yet be ready for automation but can benefit from mapping or immediate improvements
Comprehensive area-based assessment covering multiple processes within a department or function.

UiPath Cloud migration

With over 10 successful migrations, we are among the most experienced providers in the market for UiPath Cloud migration. Our tailored migration process uses proven project plan and proprietary bots to automate critical steps and audit existing automations. Migration is also a unique opportunity to tidy up and optimize your automation landscape – we guide this cleanup to maximize long-term benefits.

Our team doesn’t just consult the migration – our engineers actively execute each step in cooperation with your specialists, ensuring a smooth, thorough migration and hands-on learning experience for your Team.

Automation IT infrastructure provisioning

With deep expertise in setting up on-premise and private cloud infrastructure, we provide a full suite of services to establish a secure and scalable environment for your automation needs. From architecture design to resource planning and installation, our engineers can either support your IT team or execute the installation process directly.

Scope of the service:

Requirements analysis and consultancy for UiPath Orchestrator architecture (on-premises)
Support for environment installation (Orchestrator, UiPath Studio, UiPath Robots) on your servers
Hardware and software configuration guidance and verification for your IT infrastructure team
Coordination with UiPath for technical support, if required
Support installation and configuration of all necessary components
Full setup of permissions, security configurations, and testing connections between Orchestrator, Studio, and Robots
Test connection between Orchestrator, Studio and UiPath robots
Assistance with documentation preparation and training for client-side staff or third-party vendors
High Availability configurations and optional Cloud GPU Processing capabilities for advanced needs

RPA robot maintenance

We manage automation environments for numerous clients and can oversee your cloud or on-premise setup, including orchestration tools like UiPath Orchestrator or other apps like RoboCorp’s Control Room or Power Apps scheduler. Our services extend from full infrastructure maintenance to monitoring and managing individual automations, ensuring they run smoothly and adapt effectively to changes.

Scope of Service Includes:

Flexible, client-specific SLAs with no unnecessary service stacking
Incident handling, root cause analysis, and L1 support for all production RPA robots
Communication with end users, incident escalation protocols, and dedicated reporting channels for transparency and quick resolutions

Additionally, our proprietary Universal Reporter tool is available to clients seeking enhanced resource efficiency. This tool enables detailed license utilization reporting and provides insights into automation performance:

Universal Reporter – License Utilization Reporting

RPA Infrastructure and support

UiPath Cloud migration

Business process mapping and redesign

We support organizations in optimizing workflows through detailed mapping and redesign from single processes to entire operational areas. We offer two approaches:

Ad hoc, focused redesign for individual processes that may not yet be ready for automation but can benefit from mapping or immediate improvements
Comprehensive area-based assessment covering multiple processes within a department or function.

RPA robot maintenance

Scope of Service Includes:

Flexible, client-specific SLAs with no unnecessary service stacking
Incident handling, root cause analysis, and L1 support for all production RPA robots
Communication with end users, incident escalation protocols, and dedicated reporting channels for transparency and quick resolutions

Universal Reporter – License Utilization Reporting

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Your edge in performance

When choosing us for more than a one-off solution, you’re gaining a dedicated partner that can offer a wide range of services, who is constantly evolving and highly motivated in building lasting success together. Our goal is to be like your trusted dentist or car mechanic – reliable, friendly and just around the corner.

You get a complete range of services needed for a successful automation program, all under one roof. From process analysis and redesign or planning your Automation Centre of Excellence, to project delivery, staff recruitment and infrastructure setup, our team covers every aspect – saving you the hassle of working with multiple vendors.

All-in-One partner

You get the best of both worlds by integrating RPA with AI technologies. Our projects, including intelligent document processing, email communication analysis, automated responses, and RAG-based assistants, show how AI can unlock new levels of efficiency and intelligence in your business processes.

Combining RPA with AI

You benefit from rigorous quality assurance at every stage. Our six-tier testing process, from unit tests to user acceptance testing (UAT) and soft launch, ensures that every automation we deliver is reliable and error-free, reducing maintenance costs and post-launch fixes. Our consistent standards across development, analysis, and project management guarantee uniform quality with every project.

Built-in quality

You benefit from a holistic approach that blends automation with lean management principles. Our team specializes in process analysis, improvement, and redesign, ensuring that optimization comes first, inefficiencies get spotted and only then automation is applied where it truly adds value.

Combining Lean Management with Automation

Frequently Asked Questions

Let us try to resolve your doubts – explore this section with common inquiries on service delivery.

We maintain high-quality standards with our 6 quality guardians. Each project undergoes six levels of testing:

Unit Testing – Developers test individual components.
Integration Testing – Ensures the entire robot functions properly.
Workflow Analyzer – Automatic code review against over 40 best practices.
Code Review – Senior developers or architects review the code.
User Acceptance Testing (UAT) – Users test in a controlled environment.
Soft Launch – Users test the robot in the production environment.

Yes, we specialize in “hyper-automation”(a.k.a. “intelligent automation”) which is a concept of automating everything in an organization with a wide range of technologies and tools that form a part of this approach. These include:

AI Center for ML/AI model management.
Process Mining, Task Mining, and Task Capture for automated process analysis.
Automation Hub to collect automation ideas.
Apps for low-code application creation.
Document Understanding for intelligent document processing.
Communications Mining for intelligent messages processing.
Orchestrator for managing the automation environment.
Test Suite for automating testing using RPA.
Insights/BI for robot performance analytics.

We can implement the full cycle of hyper-automation solutions and integrate these tools to solve a wide range of business problems.

We’ve successfully delivered over 400 RPA projects since 2018 and we are certified UiPath Platinum Partner. Our expertise has been recognized with the UiPath EMEA Innovation Awards in both 2022 and 2023, and our team members have received MVP titles four years in a row (2021-2024). We’re also USN Certified, allowing us to deliver professional services on behalf of UiPath.

We are a well-established, financially secure partner you can trust for the long term, with a proven track record of delivering automation solutions that work.

We deliver our products and services in English, German, and Polish.

Yes, we’ve worked with some of the largest corporations in the world, including companies with over 5,000 employees and annual revenues exceeding €1 billion. Our experience with multinational organizations means we understand the unique challenges they face and how to tailor automation solutions to their scale. With our founders coming from corporate backgrounds, we know exactly what it’s like to operate in such environments and how to solve the problems they encounter.

Clients work directly with our developers, ensuring fast communication and responsiveness. While a coordinator is available, most contact is direct, building trust and quick problem resolution. Many clients treat our developers as part of their own team, which enhances collaboration and understanding. We also hold weekly status meetings, typically 15-30 minutes, to review progress and address any issues, allowing us to adapt quickly and keep everything on track.

Yes, we primarily work with SSCs and GBS organizations, mainly in EMEA, US and CEE regions. We usually provide services to organizations with 200-2,000 employees, which are often part of larger corporations with over 5,000 employees.

Yes, we actively share our knowledge through various channels such as open trainings, YouTube videos, webinars, and meetups like the Krakow Automation Community. We also collaborate with associations like SPIN, ASPIRE, and ABSL, and host events like the Samurai & Friends Conference.

We live by a strict no-bullshit policy, which means we don’t deceive clients in any way. With over 400 automation projects delivered for some of the largest global organizations, we’ve proven that our size isn’t a limitation, but our strength. Our deep expertise, financial stability, and prestigious industry awards show that we know our trade.

Need more details? Reach out!

All questions are worth asking. We tried our best with the FAQ, but if you didn’t find the information you need, we will be happy to talk to you directly.

We care about long-lasting partnership

We already helped over 90 enterprise organizations in the EMEA and North America. At Office Samurai we pride ourselves on being not just another service provider, but a strategic partner to our clients, guiding them through the journey of digital transformation and business excellence.

Don’t take our word for it. Take theirs.

I have worked with Office Samurai on many projects during my time at Amer Sports and now at Atomic. They always deliver high-quality results that meet our expectations.

The team is very flexible and adapts well to our needs. We have collaborated on robotic process automation, SOX compliance, process mapping, and other important projects. Each time, they bring new and creative ideas to the table. Office Samurai’s proactive approach and deep expertise are crucial to our success. They are not just service providers but true partners invested in our success. They anticipate challenges and provide effective solutions.

Their consistent performance and dedication make them an invaluable asset to our team.

Ewelina Stanisz

Program & Project Manager in Atomic

Working with Office Samurai has been fantastic. An external partner can implement on your behalf, bringing a wealth of experience. They can also be proactive, offering new ideas, suggesting new technologies and finding ways to address problems we can’t. While we were training the robot for the warehouse team, we had different people involved, all of whom had a slightly different approach. This confused the robot. Office Samurai was able to provide best practice guidance and train the robot to get better accuracy and outcomes.

Together, we’re a powerful force, getting great results and enjoying the work. We receive ideas for automations from colleagues, do an initial exploration and then ask Office Samurai to suggest how they’d make it work efficiently

Holger Gerlach

Team leader in the finance department at E/D/E Einkaufsbüro Deutscher Eisenhändler Gesellschaft mit beschränkter Haftung

Sappi Kraków CoPE has been collaborating with Office Samurai since 2021, and we are extremely pleased with the partnership. Office Samurai has played a crucial role in enhancing our Robotic Process Automation (RPA) capabilities. Their expertise in UiPath software was instrumental in helping our RPA team gain fundamental knowledge, set up the UiPath environment, and establish best practices. This foundational support led to the rapid development of several easy-to-medium complexity automations that have significantly benefited Sappi Europe.

We are delighted to work with the highly skilled team of developers at Office Samurai. Their knowledge, professionalism, and dedication have been key to our success in automation. We look forward to continuing our fruitful collaboration with them.

Wojciech Bazarnik

RPA Lead Sappi Europe

It is with great pleasure that I recommend Office Samurai, with whom we have been collaborating at InPost since 2021 in the field of process automation.

Office Samurai is a team of exceptional professionals who thoroughly understand both business and technological needs. Their expert knowledge and innovative approach have enabled us to successfully automate key processes, resulting in a significant improvement in operational efficiency and cost reduction. Their expertise in the latest UiPath products is effectively utilized in our joint projects.

If Office Samurai were superheroes, their superpower would be lightning-fast process automation! I highly recommend Office Samurai as a reliable partner in the field of process automation.

Mateusz Hankus

Head of the Robotics Team InPost

Don’t let questions hold up your next project

Ask a question or just say hello – we’ll get back to you within a day. It’s quick, it’s free, and it might save you a lot of trouble. During a short call (online/phone), we’ll discuss how we can help solve your challenges. We’ll guide you to the best of our knowledge, even if it means we can’t offer you our services.