Automation & Process Excellence: Transforming SSCs, Banks & Insurance

26 May 2025

Novotel Vilnius Centre, Vilnius

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Agenda

  • 8:30-9:00
    Networking & registration

      • 9:00-9:10
        Welcome

        Welcome

        • Toma Vevelstad

          Managing Partner

      • 9:10-9:30
        New wave of AI Automation. Where are we heading?

        How agentic AI is changing automation and business.

        • Dominik Jaskulski

          Managing Partner

      • 09:30-10:00
        Inside automation: what's the true driver - process, tools, or culture?

        In automation, what drives success: culture, systems, or processes? Deimantė Puplesytė, Manager of the Continuous Improvement Department at Yara EBS  will share experience in building organization with a focus on automation. She’ll discuss how culture, systems, and processes work together to create a successful automation strategy, what pitfalls they faced and how aligning these elements can lead to long-term improvements and transformation.

        • Deimantė Puplesytė

          Manager of the Continuous Improvement Department

      • 10:00 - 10:30
        Working Side by Side: Humans and Digital Colleagues

        Robots as digital colleagues are transforming the workplace by handling repetitive tasks efficiently, allowing humans to focus on creative and strategic roles. Are humans & digital collegues more alike or different? How we make sure we foster the culture of humans and digital colleagues working together in harmony?

        • Šarūnė Ketvirtienė

          Head of Intelligent Automation Tribe

      • 10:30-11:00
        Coffee break

          • 11:00 - 11:50
            Transforming Business in BFSI with Intelligent Document Processing and Communications Mining

            Managing large volumes of documents and communications can be complex and time-consuming. Discover how UiPath empowers you with complete visibility into your communications channels and documents, providing the essential tools to propel your business forward.

            • Janne Sillanpää

              Senior Principal Sales Engineer

            • Marko Koskinen

              Senior Sales Engineer

          • 11:50 - 12:20
            Intelligent Document Processing: lessons from our ongoing evaluation journey

            In this session, Pavel will share insights from an ongoing project to analyse and compare Intelligent Document Processing (IDP) solutions, including Outokumpu’s approach to PoCs, assessment of automation potential, and the balance between convenience, cost of future solution and expected savings.

            • Pavel Pap

              Head of Intelligent Automation

          • 12:20 - 12:50
            Decentralizing for success - process automation and transformation

            Transforming a complex organization and its ways of working by introduction intelligent automation is a formidable challenge. In this presentation, we will discuss SEB’s approach of decentralizing automation development whenever possible to anchor it in the organization and the implications for the choice of automation tools.

            • Shaem Sieger

              Head of Robotics Centre of Excellence

          • 12:50 - 14:00
            Lunch & networking

              Location

              Novotel Vilnius Centre
              Gedimino pr. 16, Vilnius

              Novotel Vilnius Centre is located on the prestigious Gediminas Avenue, in the very heart of Vilnius. Modern, comfortable, and well-connected, it’s a perfect choice for both business and leisure. With the Old Town, landmarks, museums, and restaurants just steps away, it’s an ideal base for exploring the city.

              Photo source: Krok-travel

              For whom?

              This is an exclusive event designed specifically for professionals in the Shared Service Centers (SSCs), Banking, and Insurance sectors. Attendance is limited to senior leaders and decision-makers, including CEOs, COOs, Heads of IT, Heads of Automation and Business Transformation, Operational Excellence, and Process Improvement Managers – who are actively driving or exploring automation and process excellence within their organizations.

              If that sounds like you, you’re in the right room.

              Who might sit next to you? Here’s a couple of guesses:

              • CEOs looking to understand the business value of process improvement and automation—from strategic gains to competitive advantage
              • COOs identifying areas where automation can reduce costs, improve agility, and support strategic goals.
              • Heads of IT exploring secure, scalable automation solutions to drive digital transformation.
              • Business Transformation Leaders, Operational Excellence Managers, and Process Improvement Experts eager to uncover the latest tools, practices, and success stories in driving organizational change.
              • Managers, Team Leads, and Heads of Departments interested in driving digital transformation within their teams and organizations

              Partners

              Always something new to discover

              Connect with like-minded people, gain practical insights from real automation projects and see how others are tackling challenges in RPA, AI and process improvement. No strings attached – just a relaxed space to exchange ideas and expand your perspective.

              The button will take you to the registration form – that’s exactly how it’s supposed to work. If you run into any issues, just drop us an email or use the contact form on this site.

              Automation Stories

              Get inspirations and ideas from our automation newsroom or just enjoy your morning coffee.