Upgrade your business with AI-powered automation services

No business has everything fully “figured out”, especially in the constantly evolving AI landscape. Our services are designed to give enterprise clients comprehensive solutions for process optimization, including AI-driven components. We can help with Intelligent Document Processing, communication analysis and AI assistants, all paired with classical automation like RPA. You also get support at every phase, regardless where you are on your automation journey.
Officesamurai Services Delivery

Improvement delivered in every service package

Our services are designed to add value to every aspect of your automation program. We believe that without a clear understanding of the problem, even the best-designed applications might be useless. That’s why always start with analyzing your situation, defining goals, and selecting the right tools: with a hammer in hand, like AI, everything might look like a nail. As vendor-neutral experts, we objectively recommend the best solutions for your actual needs.
Our team, skilled in process analysis and lean management, combines automation with process redesign to ensure your processes become optimal, not just wrapped in high-tech. We’re here to deliver complete projects, maintenance, and automation services whenever you need, while also building knowledge within your organization. All of this is available in our flexible, “pick-what-you-need” services portfolio below.
Officesamurai What Are Service Delivery

Clean-cut services delivery

Experience precision and impact, delivered your way. Choose from a comprehensive suite of AI, RPA and business process improvement solutions, where you can pick exactly what fits your immediate needs or take care of the entire automation program in one go, with one trusted partner.

AI Starter Kit

The AI Starter Kit offers a clear pathway for integrating AI where it will provide practical benefits to your organization. We begin with an in-depth assessment to identify high-value AI use cases across key areas. Through a mix of workshops, practical best practices, and our experience with AI implementations in large enterprises, we help define specific challenges and potential applications.
The service covers the selection and design of suitable AI solutions that are already being successfully applied by leading organizations. We will support you on all stages, from research, Proof of Concept (PoC) all the way to production-grade implementation.
The end deliverable is a comprehensive AI roadmap – complete with specific, actionable projects you can pursue independently or in partnership with us. Rather than offering generic advice, we present a detailed strategy and concrete next steps to integrate AI effectively into your business.

AI & Automation

AI Starter Kit

The AI Starter Kit offers a clear pathway for integrating AI where it will provide practical benefits to your organization. We begin with an in-depth assessment to identify high-value AI use cases across key areas. Through a mix of workshops, practical best practices, and our experience with AI implementations in large enterprises, we help define specific challenges and potential applications.
The service covers the selection and design of suitable AI solutions that are already being successfully applied by leading organizations. We will support you on all stages, from research, Proof of Concept (PoC) all the way to production-grade implementation.
The end deliverable is a comprehensive AI roadmap – complete with specific, actionable projects you can pursue independently or in partnership with us. Rather than offering generic advice, we present a detailed strategy and concrete next steps to integrate AI effectively into your business.

Intelligent automation project delivery

We combine high-quality, “traditional” RPA with AI-driven technologies like Intelligent Document Processing (IDP), Communications Mining (Natural Language Processing), generative AI and Machine Learning. We focus on reliability of proven solutions applied by leading organizations.

Our approach covers:

  • Finding high-value AI use cases
  • Comprehensive RPA-AI project design and delivery
  • Integration of IDP, Communications Mining, and AI into existing solutions
  • Quality assurance through testing and best practices
  • Ongoing support and maintenance

Intelligent Document Processing

Intelligent Document Processing (IDP) automates the classification, extraction, and analysis of data from various document types, transforming unstructured information into usable, structured data. Our IDP services cover the full lifecycle – from identifying use cases to ongoing support:

  • Finding use cases and calculating business cases
  • Solution design and implementation
  • Consulting and maintaining existing solutions
  • Providing licenses and support
  • Training business users and client-side developers
We specialize in UiPath’s Document Understanding but also work with solutions like BluePrism Decipher, Abbyy FlexiCapture, and Rossum.

Communications Mining

Communications Mining, primarily using UiPath’s product, utilizes Natural Language Processing (NLP), machine learning, and generative AI to classify and extract critical information from unstructured communications like emails, tickets or chats. Key features include:

  • Classification – identifying any process-related or general categories
  • Named Entity Recognition (NER), which finds and categorizes important elements, like numbers, dates, products, etc. within unstructured text
  • Sentiment, tone and quality of service analysis
  • Comprehensive data analytics and reporting

Our deliverables include:

  • Identifying use cases and calculating business cases
  • Proof of Concept (PoC) projects to demonstrate value
  • Solution design, implementation, and integration
  • Consulting, training, and ongoing support
  • Reusable plug-and-play code, ready for rapid deployment

As early adopters and experts in Communications Mining, we offer customizable components that can extend beyond standard capabilities, incorporating classic RPA, generative AI, and Intelligent Document Processing (IDP) for end-to-end automation of communications and attachments.

Communications Mining

Communications Mining, primarily using UiPath’s product, utilizes Natural Language Processing (NLP), machine learning, and generative AI to classify and extract critical information from unstructured communications like emails, tickets or chats. Key features include:

  • Classification – identifying any process-related or general categories
  • Named Entity Recognition (NER), which finds and categorizes important elements, like numbers, dates, products, etc. within unstructured text
  • Sentiment, tone and quality of service analysis
  • Comprehensive data analytics and reporting

Our deliverables include:

  • Identifying use cases and calculating business cases
  • Proof of Concept (PoC) projects to demonstrate value
  • Solution design, implementation, and integration
  • Consulting, training, and ongoing support
  • Reusable plug-and-play code, ready for rapid deployment

As early adopters and experts in Communications Mining, we offer customizable components that can extend beyond standard capabilities, incorporating classic RPA, generative AI, and Intelligent Document Processing (IDP) for end-to-end automation of communications and attachments.

SAP automation

For enterprises running on SAP ECC or S/4HANA, we bring automation solutions that align directly with SAP’s modules and transactions, typical processes, and specific strengths. Thanks to numerous automation projects, we understand the nuances of SAP and can help you avoid common pitfalls. Additionally, our solutions leverage the strong collaboration between UiPath and SAP, combining robust automation capabilities with SAP’s core functionalities.

Test automation

You can benefit from our test automation services that bring integrations between UiPath Test Manager and platforms like Jira or Azure DevOps. With extensive experience in the UiPath Test Suite, we can handle RPA-based testing of any application, from web apps to in-depth SAP workflows, ensuring monitoring and quality across your systems within a single, integrated framework.

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Your edge in performance

When choosing us for more than a one-off solution, you’re gaining a dedicated partner that can offer a wide range of services, who is constantly evolving and highly motivated in building lasting success together. Our goal is to be like your trusted dentist or car mechanic – reliable, friendly and just around the corner.
You get a complete range of services needed for a successful automation program, all under one roof. From process analysis and redesign or planning your Automation Centre of Excellence, to project delivery, staff recruitment and infrastructure setup, our team covers every aspect – saving you the hassle of working with multiple vendors.

All-in-One partner

You get a complete range of services needed for a successful automation program, all under one roof. From process analysis and redesign or planning your Automation Centre of Excellence, to project delivery, staff recruitment and infrastructure setup, our team covers every aspect – saving you the hassle of working with multiple vendors.
You get the best of both worlds by integrating RPA with AI technologies. Our projects, including intelligent document processing, email communication analysis, automated responses, and RAG-based assistants, show how AI can unlock new levels of efficiency and intelligence in your business processes.

Combining RPA with AI

You get the best of both worlds by integrating RPA with AI technologies. Our projects, including intelligent document processing, email communication analysis, automated responses, and RAG-based assistants, show how AI can unlock new levels of efficiency and intelligence in your business processes.
You benefit from rigorous quality assurance at every stage. Our six-tier testing process, from unit tests to user acceptance testing (UAT) and soft launch, ensures that every automation we deliver is reliable and error-free, reducing maintenance costs and post-launch fixes. Our consistent standards across development, analysis, and project management guarantee uniform quality with every project.

Built-in quality

You benefit from rigorous quality assurance at every stage. Our six-tier testing process, from unit tests to user acceptance testing (UAT) and soft launch, ensures that every automation we deliver is reliable and error-free, reducing maintenance costs and post-launch fixes. Our consistent standards across development, analysis, and project management guarantee uniform quality with every project.
You benefit from a holistic approach that blends automation with lean management principles. Our team specializes in process analysis, improvement, and redesign, ensuring that optimization comes first, inefficiencies get spotted and only then automation is applied where it truly adds value.

Combining Lean Management with Automation

You benefit from a holistic approach that blends automation with lean management principles. Our team specializes in process analysis, improvement, and redesign, ensuring that optimization comes first, inefficiencies get spotted and only then automation is applied where it truly adds value.

Frequently Asked Questions

Let us try to resolve your doubts – explore this section with common inquiries on service delivery.

We maintain high-quality standards with our 6 quality guardians. Each project undergoes six levels of testing:

  1. Unit Testing – Developers test individual components.
  2. Integration Testing – Ensures the entire robot functions properly.
  3. Workflow Analyzer – Automatic code review against over 40 best practices.
  4. Code Review – Senior developers or architects review the code.
  5. User Acceptance Testing (UAT) – Users test in a controlled environment.
  6. Soft Launch – Users test the robot in the production environment.

Yes, we specialize in “hyper-automation”(a.k.a. “intelligent automation”) which is a concept of automating everything in an organization with a wide range of technologies and tools that form a part of this approach. These include:

  • AI Center for ML/AI model management.
  • Process Mining, Task Mining, and Task Capture for automated process analysis.
  • Automation Hub to collect automation ideas.
  • Apps for low-code application creation.
  • Document Understanding for intelligent document processing.
  • Communications Mining for intelligent messages processing.
  • Orchestrator for managing the automation environment.
  • Test Suite for automating testing using RPA.
  • Insights/BI for robot performance analytics.

We can implement the full cycle of hyper-automation solutions and integrate these tools to solve a wide range of business problems.

We’ve successfully delivered over 400 RPA projects since 2018 and we are certified UiPath Platinum Partner. Our expertise has been recognized with the UiPath EMEA Innovation Awards in both 2022 and 2023, and our team members have received MVP titles four years in a row (2021-2024). We’re also USN Certified, allowing us to deliver professional services on behalf of UiPath.

We are a well-established, financially secure partner you can trust for the long term, with a proven track record of delivering automation solutions that work.

We deliver our products and services in English, German, and Polish.

Yes, we’ve worked with some of the largest corporations in the world, including companies with over 5,000 employees and annual revenues exceeding €1 billion. Our experience with multinational organizations means we understand the unique challenges they face and how to tailor automation solutions to their scale. With our founders coming from corporate backgrounds, we know exactly what it’s like to operate in such environments and how to solve the problems they encounter.

Clients work directly with our developers, ensuring fast communication and responsiveness. While a coordinator is available, most contact is direct, building trust and quick problem resolution. Many clients treat our developers as part of their own team, which enhances collaboration and understanding. We also hold weekly status meetings, typically 15-30 minutes, to review progress and address any issues, allowing us to adapt quickly and keep everything on track.

Yes, we primarily work with SSCs and GBS organizations, mainly in EMEA, US and CEE regions. We usually provide services to organizations with 200-2,000 employees, which are often part of larger corporations with over 5,000 employees. 

Yes, we actively share our knowledge through various channels such as open trainings, YouTube videos, webinars, and meetups like the Krakow Automation Community. We also collaborate with associations like SPIN, ASPIRE, and ABSL, and host events like the Samurai & Friends Conference.

We live by a strict no-bullshit policy, which means we don’t deceive clients in any way. With over 400 automation projects delivered for some of the largest global organizations, we’ve proven that our size isn’t a limitation, but our strength. Our deep expertise, financial stability, and prestigious industry awards show that we know our trade.

Need more details? Reach out!

All questions are worth asking. We tried our best with the FAQ, but if you didn’t find the information you need, we will be happy to talk to you directly.

We care about long-lasting partnership

We already helped over 70 enterprise organizations in the EMEA and North America. At Office Samurai we pride ourselves on being not just another service provider, but a strategic partner to our clients, guiding them through the journey of digital transformation and business excellence.

Don’t take our word for it. Take theirs.

Don’t let questions hold up your next project

Ask a question or just say hello – we’ll get back to you within a day. It’s quick, it’s free, and it might save you a lot of trouble. During a short call (online/phone), we’ll discuss how we can help solve your challenges. We’ll guide you to the best of our knowledge, even if it means we can’t offer you our services.