Measure, analyze and automate business processes using AI.
At Office Samurai, we help enterprise organisations reduce operational costs by up to 25% and increase productivity by more than 50% by combining Process Intelligence with AI-driven automation.
More than 80 enterprise organisations across EMEA and North America have shifted from “guessing” to “knowing”. One-off projects are not the point. We build long-term partnerships with customers who treat automation and operational excellence as a strategic priority, not a side initiative.
In Office Samurai we choose the right tools to solve different challenges. Our “understand first” approach means we will first help you analyze and understand the problem – using either classical process analysis or modern Process Intelligence tools. Then our experts will help you find and implement a proper solution.
During the AI gold rush, it is easy to overreact or go in the wrong direction. Using Process Intelligence or our Process Discovery methodology, we can quickly analyze your entire organization and point areas where AI can deliver real ROI.
Help! I’m under pressure to implement AI!
During the AI gold rush, it is easy to overreact or go in the wrong direction. Using Process Intelligence or our Process Discovery methodology, we can quickly analyze your entire organization and point areas where AI can deliver real ROI.
Driving a 10% or 15% operational efficiency requires more than just a goal. It has to expose “hidden capacity”. We identify where your team is “stuck” in non-value-added work. Thanks to our analysis you will understand how big is your productivity gap and where are the opportunities for improvement or AI automation (and what ROI they will bring).
We can’t increase efficiency any further
Driving a 10% or 15% operational efficiency requires more than just a goal. It has to expose “hidden capacity”. We identify where your team is “stuck” in non-value-added work. Thanks to our analysis you will understand how big is your productivity gap and where are the opportunities for improvement or AI automation (and what ROI they will bring).
The first steps are the most expensive ones. Without facts, AI automation quickly hits a dead end. We provide a data-driven roadmap based on how work actually runs, identifying high-value AI automation use cases and calculating the business case before we help you build the AI solution or implement automation workflow.
I don't know where to start with AI
The first steps are the most expensive ones. Without facts, AI automation quickly hits a dead end. We provide a data-driven roadmap based on how work actually runs, identifying high-value AI automation use cases and calculating the business case before we help you build the AI solution or implement automation workflow.
There can be many reasons for that: expensive software or tokens, wrong AI implementation, high maintenance costs, lack of automation strategy. We can help you find balance and then select optimal AI solutions to solve different problems in your organisation.
Our AI and automation projects don’t generate ROI
There can be many reasons for that: expensive software or tokens, wrong AI implementation, high maintenance costs, lack of automation strategy. We can help you find balance and then select optimal AI solutions to solve different problems in your organisation.
You are lucky – we are full of them! By analyzing in real time how work actually gets done, we uncover improvement potential that never appears in process maps. This is where the next 10% to 20% of efficiency hides.
I’m running out of ideas for improvement
You are lucky – we are full of them! By analyzing in real time how work actually gets done, we uncover improvement potential that never appears in process maps. This is where the next 10% to 20% of efficiency hides.
Our approach respects enterprise security requirements by design. Data access, governance, and compliance remain under your control, with full transparency into what is captured, processed, and automated. Our solutions use H-I-T-L (Human-In-The-Loop) to properly control and uptrain AI models.
Is it safe for my company to implement AI?
Our approach respects enterprise security requirements by design. Data access, governance, and compliance remain under your control, with full transparency into what is captured, processed, and automated. Our solutions use H-I-T-L (Human-In-The-Loop) to properly control and uptrain AI models.
Office Samurai helps organisations first analyze, then understand, and finally change their business processes – in that exact order. Our #NoBullshit policy is a core value: we refuse to automate a broken process and always recommend the best solution, if it means going separate ways with customer. We educate and guide to the best of our knowledge.
Office Samurai works closely with selected Process Intelligence and AI technology providers. We choose tools and methods based on the problem at hand, not vendor preference.
Our role goes beyond delivery. We act as a strategic partner focused on building lasting capabilities on the client side, regardless of their starting point or level of maturity.
Others are happy to deploy bots and agents on broken processes – more build time means more billing. But we operate by a different code. Process Intelligence acts like an MRI for your operations, showing exactly where AI automation will generate ROI and where it will burn budget. We are small enough to care about your EBITDA but experienced enough to handle enterprise scale.
01.
One partner delivering the full service
We cover everything you need to run a successful AI automation or process improvement program. You work with one accountable team instead of juggling multiple vendors. That means fewer handovers, fewer misunderstandings, and faster execution. Our engagement model is flexible, so we can onboard quickly and adjust to your internal setup without slowing you down.
02.
Extend your horizons with AI automation + Process Intelligence
Automation alone just makes a bad process run faster. We use Process Intelligence to provide a data-driven scan of your business before writing a single line of code. By visualizing hidden inefficiencies and quantifying productivity gaps, we ensure you only automate what is actually worth automating.
03.
Team up with industry leaders
Unlike the Big 4, we don’t send juniors to learn on your projects. You get access to seasoned “Samurais” – certified experts and UiPath Diamond Partners who have delivered over 500 of successful implementations.We also partner with leaders like KYP.ai and Soroco to bring advanced productivity into your transformation program.
04.
Experience radical transparency
We mean it. Our #NoBullshit policy is a core company value supported by all our employees. We don’t deceive clients – instead, we always openly recommend the best solutions to solve the problem, even if it means advising against working with us.
05.
Benefit from Lean-driven AI Automation
Automation alone does not fix a broken process. If you automate waste, you just scale it. Process Intelligence gives objective data on how work runs, where value is created, and where time is lost. This is how you know AI will generate real return and where it is simply not worth the investment.
06.
Gain skills and independence
We don’t believe in “vendor lock-in”. Through hands-on collaboration, training sessions, and practical knowledge sharing, your team will learn how to manage and scale AI automation on its own.
We deliver an end-to-end ecosystem for business transformation and AI automation. While our services can be targeted to specific needs, they are most effective as a complete, integrated program that eliminates ‘digital waste’ and builds lasting internal capability. One team, one contract, and total accountability for your digital transformation
AI Solutions
From discovery to intelligent solutions.
We cover the full AI journey: from data-driven AI Discovery and Process Intelligence, to the orchestration of AI Agents and specialized solutions for document and communication handling.
Our team designs AI systems securely, ensuring they operate reliably within your enterprise.
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Automation (RPA)
Scalable execution across your systems.
We design and manage automation environments, from CoE setup and managed services to platform support and migrations.
Whether it’s SAP automation, license optimization, or stabilizing existing automation landscapes, we ensure your automation runs reliably and delivers measurable results.
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Process Excellence
See the operational truth.
Improvement starts with understanding how work actually runs. Through Process Intelligence, Process Discovery, and lean management, we expose delays, rework, and inefficiencies hidden in daily operations.
This creates a fact-based roadmap for deciding what to fix, what to automate, and what to stop.
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Training
The strength comes from the inside.
We equip your teams with practical skills in AI, Automation, and Process Improvement. Analysts, managers, and technical teams learn how to govern, scale, and improve solutions independently.
The goal is clear: capability inside your organisation, not dependency on vendors.
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Make the first step towards improving your business processes. Type in your email – we will contact you in 1 business day.
Read about cases that make automation practical, not theoretical. Or just enjoy your morning coffee.
SPS: 50% less admin work, 25% more productive capacity – across 20+ countries
SPS runs multi-client BPO operations for banking, insurance and health from Zurich, with over 8,500 employees across more than 20 countries. Nothing was broken – governance and delivery were already mature. What was missing was real-time visibility into how work actually ran across regions, and a clean path from that data into billing.
KYP.ai supplied the intelligence layer: process signals captured from existing workflows, an Integration Database consolidating data from multiple systems, and validated data flowing straight into SAP via IDoc. Administrative alignment work dropped by more than half, productive capacity rose 25%, and two separate systems collapsed into one.
As implementation partner we ran the user needs analysis and process mapping, configured KYP.ai against how SPS actually works, and onboarded the teams as certified KYP.ai Platform Evangelists.
50%+ less admin work ⬥ 25% more productive capacity ⬥ 13 pp more time on client work ⬥ 2 systems → 1
SPS runs multi-client BPO operations for banking, insurance and health from Zurich, with over 8,500 employees across more than 20 countries. Nothing was broken – governance and delivery were already mature. What was missing was real-time visibility into how work actually ran across regions, and a clean path from that data into billing.
KYP.ai supplied the intelligence layer: process signals captured from existing workflows, an Integration Database consolidating data from multiple systems, and validated data flowing straight into SAP via IDoc. Administrative alignment work dropped by more than half, productive capacity rose 25%, and two separate systems collapsed into one.
As implementation partner we ran the user needs analysis and process mapping, configured KYP.ai against how SPS actually works, and onboarded the teams as certified KYP.ai Platform Evangelists.
50%+ less admin work ⬥ 25% more productive capacity ⬥ 13 pp more time on client work ⬥ 2 systems → 1
Ignitis: 45 robots, 355 processes – and now agents that read 1,500 legal documents a month
Ignitis Group, the largest listed energy company in the Baltics, built its first robot in 2017. Today 45 robots run 355 processes across two Centres of Excellence, freeing up the equivalent of 200 people’s time. That maturity is exactly why agents were the logical next step – not a leap of faith.
The proof case was legal monitoring. One specialist used to spend two to three hours a day scanning two public websites for legislation across 26 areas of law. Now a robot collects the documents, an agent reads and classifies them, and a second robot routes each one to the people subscribed to that legal area – 1,500 documents a month at around 93% accuracy, giving the legal team back 60 hours monthly. Deliberately proven on public data first, before agents go anywhere near confidential material.
We guided Ignitis from the first agentic PoC to production and trained their CoE teams on Document Understanding, agent building and Agentic Automation, so the next five agents get built in-house.
45 robots ⬥ ≈200 FTE of capacity freed ⬥ ~93% agent accuracy ⬥ 60 h/month back to legal
Ignitis Group, the largest listed energy company in the Baltics, built its first robot in 2017. Today 45 robots run 355 processes across two Centres of Excellence, freeing up the equivalent of 200 people’s time. That maturity is exactly why agents were the logical next step – not a leap of faith.
The proof case was legal monitoring. One specialist used to spend two to three hours a day scanning two public websites for legislation across 26 areas of law. Now a robot collects the documents, an agent reads and classifies them, and a second robot routes each one to the people subscribed to that legal area – 1,500 documents a month at around 93% accuracy, giving the legal team back 60 hours monthly. Deliberately proven on public data first, before agents go anywhere near confidential material.
We guided Ignitis from the first agentic PoC to production and trained their CoE teams on Document Understanding, agent building and Agentic Automation, so the next five agents get built in-house.
45 robots ⬥ ≈200 FTE of capacity freed ⬥ ~93% agent accuracy ⬥ 60 h/month back to legal
Inelo: 13 robots, 1M+ driver settlements – and employees asking “what can we automate next?”
Inelo, now part of the Eurowag Group, settles driver working time for transport companies across Europe – millions of activity records every month, with legal compliance riding on every calculation. Process Director Paulina Wołowiec didn’t start with technology. She started by measuring real working time, mapping every step, and costing the most repetitive tasks. Only then came the robots.
Today 13 UiPath robots run driver settlement end to end, 24/7, paying back within 5 to 12 months and generating around €44,000 of benefit every month. The programme is now expanding across the wider Eurowag Group. The part that doesn’t fit in a metric: teams named the bots Robert and Samurai, and now bring automation ideas forward themselves.
Paulina Wołowiec put it plainly: UiPath “didn’t just give us the platform – they connected us with Office Samurai, the best local partner who could guide us and support us from day one.”
13 robots running 24/7 ⬥ 1M+ driver records settled ⬥ ~€44,000 monthly benefit ⬥ ROI in 5–12 months
Inelo, now part of the Eurowag Group, settles driver working time for transport companies across Europe – millions of activity records every month, with legal compliance riding on every calculation. Process Director Paulina Wołowiec didn’t start with technology. She started by measuring real working time, mapping every step, and costing the most repetitive tasks. Only then came the robots.
Today 13 UiPath robots run driver settlement end to end, 24/7, paying back within 5 to 12 months and generating around €44,000 of benefit every month. The programme is now expanding across the wider Eurowag Group. The part that doesn’t fit in a metric: teams named the bots Robert and Samurai, and now bring automation ideas forward themselves.
Paulina Wołowiec put it plainly: UiPath “didn’t just give us the platform – they connected us with Office Samurai, the best local partner who could guide us and support us from day one.”
13 robots running 24/7 ⬥ 1M+ driver records settled ⬥ ~€44,000 monthly benefit ⬥ ROI in 5–12 months
Amer Sports: an AI agent that answers “where is my invoice?” – and deliberately cannot see the amount
Amer Sports is home to Salomon, Arc’teryx, Wilson, Atomic, Peak Performance and Suunto. Its Kraków team has shipped over 200 automations. Their first global AI agent in production is MIA – My Invoice Assistant – a Teams chatbot that answers the single most common question accounts payable gets: has this invoice been paid?
The interesting part is what MIA is not allowed to do. It never touches SAP: it queries a read-only Power BI data model containing only fields that are safe to share. Amounts, approvers and cost centres were deliberately stripped out after review with legal, audit and cyber security – because individually harmless fields become a toxic combination when joined. Intent recognition is the only job given to AI; every data lookup runs on classical logic, which removes the room to hallucinate an invoice that doesn’t exist. Answers now arrive in seconds, not in a ticket queue.
Our role here was scoping and architecture: deciding what the agent must not be able to see, and keeping AI to intent recognition only.
First global AI agent in production ⬥ Teams-based, company-wide ⬥ Read-only data, never SAP ⬥ 7-year partnership
Amer Sports is home to Salomon, Arc’teryx, Wilson, Atomic, Peak Performance and Suunto. Its Kraków team has shipped over 200 automations. Their first global AI agent in production is MIA – My Invoice Assistant – a Teams chatbot that answers the single most common question accounts payable gets: has this invoice been paid?
The interesting part is what MIA is not allowed to do. It never touches SAP: it queries a read-only Power BI data model containing only fields that are safe to share. Amounts, approvers and cost centres were deliberately stripped out after review with legal, audit and cyber security – because individually harmless fields become a toxic combination when joined. Intent recognition is the only job given to AI; every data lookup runs on classical logic, which removes the room to hallucinate an invoice that doesn’t exist. Answers now arrive in seconds, not in a ticket queue.
Our role here was scoping and architecture: deciding what the agent must not be able to see, and keeping AI to intent recognition only.
First global AI agent in production ⬥ Teams-based, company-wide ⬥ Read-only data, never SAP ⬥ 7-year partnership
AI Automation Dojo by Office Samurai
Tired of processes so old they remember when “the cloud” was just a weather phenomenon? The Office Samurai Podcast gets to the heart of modern business, showing that AI and automation are more than just buzzwords your boss likes to throw around. We explore practical ways GenAI, RPA, and intelligent automation can truly transform business processes.
Tired of processes so old they remember when “the cloud” was just a weather phenomenon? The Office Samurai Podcast gets to the heart of modern business, showing that AI and automation are more than just buzzwords your boss likes to throw around. We explore practical ways GenAI, RPA, and intelligent automation can truly transform business processes.
